SHIPPING POLICY
Thank you for choosing Cooper Cricket! Below is our comprehensive shipping policy to ensure you have a clear understanding of how we handle the delivery of your orders.
Processing Times
To ensure the highest quality for our handcrafted products, processing times vary based on the item you order:
- Cricket Bats: 1–3 weeks
- Stumps: 1–2 weeks
- All Other Products: 2–4 business days
We aim to dispatch your order as quickly as possible and will notify you once it has shipped. Orders placed after 2 PM AEST will begin processing the next business day.
Domestic Shipping (Within Australia)
- Standard Shipping: Estimated delivery within 2–7 business days after dispatch.
- Express Shipping: Estimated delivery within 1–3 business days after dispatch.
- Shipping costs are calculated at checkout based on the size and weight of your order.
- Free standard shipping is available on orders over $100 AUD.
Note: Delivery times may vary for remote or rural areas.
International Shipping
We proudly ship worldwide!
- Shipping costs are calculated at checkout based on your location and the weight of your order.
- Delivery times vary by destination, typically ranging from 7–21 business days.
- Customs duties, taxes, or import fees may apply in your country. These are the customer’s responsibility. Please check with your local customs office for more information.
For detailed information about international orders, visit our International Orders Policy.
Tracking Your Order
- Once your order has been dispatched, you’ll receive a shipping confirmation email with a tracking link.
- You can use this link to monitor your order’s progress directly on the courier’s website.
Shipping Restrictions
- We cannot deliver to P.O. boxes for international orders. Please provide a physical address.
- Certain products may be subject to shipping restrictions due to regional regulations or courier limitations. If this applies to your order, we will notify you promptly.
Lost or Delayed Packages
- If your package is delayed or hasn’t arrived within the estimated delivery timeframe, please contact us at info@coopercricket.com.au or call us on 07 3267 0936.
- For lost packages, we will work closely with the courier to investigate and resolve the issue.
Changes or Updates to Your Shipping Information
- If you need to update your shipping details after placing an order, contact us immediately at info@coopercricket.com.au or 07 3267 0936.
- Changes can only be made before your order has been dispatched.
Returns and Refunds
For information on returning an item, visit our Returns Policy. Please note that shipping fees are non-refundable unless the return is due to an error on our part.
Contact Us
If you have any questions about our shipping policy or need assistance with your order, please don’t hesitate to reach out!
- Email: info@coopercricket.com.au
- Phone: 07 3267 0936
- Live Chat: Available during business hours.