INTERNATIONAL SHIPPING INFORMATION
We’re thrilled to ship our high-quality cricket products to customers all around the globe! To ensure your experience is smooth and hassle-free, here’s everything you need to know about international orders, including shipping, taxes, duties, and customs processes.
1. Tax-Free Products for International Customers
When you place an order with us from outside Australia, you won’t be charged Australian Goods and Services Tax (GST). This means the prices you see on our website for international orders are GST-free.
2. Shipping Costs
We ship internationally using reliable courier services to ensure your order arrives safely and on time.
- Shipping Costs: Calculated at checkout based on your country, the size, and the weight of your order.
- Estimated Delivery Times: Delivery times vary depending on your location. Once your order is dispatched, you’ll receive a tracking link to monitor its journey.
Tip: Please double-check your shipping details during checkout to avoid delays.
3. Duties, Taxes, and Fees in Your Country
When your order reaches your country, it may be subject to import duties, taxes, and customs fees. These are charged by your local government and are separate from our product prices and shipping costs.
- Who Pays? These fees are your responsibility as the importer.
- What to Expect? The charges depend on:
- How to Check? Contact your local customs office or use an online duty calculator to estimate costs before ordering.
4. Customs Clearance
Before your package is delivered, it must go through customs in your country. In rare cases, this process may cause delays.
- If customs needs additional information or documentation, they may contact you directly.
- Feel free to reach out to us if you need assistance with customs paperwork—we’re here to help!
5. Prepaying Duties and Taxes (If Available)
Some couriers offer the option to prepay duties and taxes at checkout or during the shipping process. This option can help streamline the process and avoid surprise charges on delivery. If this option is available for your country, it will be displayed at checkout.
6. Returns and Refunds for International Orders
We want you to love your order, but we understand things happen. If you need to return a product:
- Shipping costs for returns are your responsibility.
- Duties and taxes already paid in your country might not be refundable.
Refer to our Returns Policy for more details.
Shipping to Popular Regions
To make things easier, we’ve provided some general guidelines for shipping, customs, and delivery times to our most popular destinations. While these are estimates, actual charges and timelines may vary depending on your local regulations and courier services.
Asia
- INDIA:
Duties & Taxes: Import duties apply; typically 10–20% of the product value. Additional GST may be charged.
Estimated Delivery: 7–14 days.
- PAKISTAN:
Duties & Taxes: Duties around 20% of the product value, plus additional clearance fees.
Estimated Delivery: 7–14 days.
- BANGADESH:
Duties & Taxes: Varies, usually around 15–25% of the product value.
Estimated Delivery: 7–14 days.
- SRI LANKA:
Duties & Taxes: Generally 10–15% of the product value, depending on local regulations.
Estimated Delivery: 10–15 days.
- CHINA:
Duties & Taxes: Import taxes between 10–25%, plus possible VAT charges.
Estimated Delivery: 10–15 days.
- JAPAN:
Duties & Taxes: Often low for sports goods, but VAT of 10% applies.
Estimated Delivery: 5–10 days.
Europe
- UNITED KINGDOM:
Duties & Taxes: VAT (20%) on goods valued over £135, plus potential import duties.
Estimated Delivery: 5–10 days.
- IRELAND:
Duties & Taxes: VAT of 23% applies, along with customs duties for goods valued above €150.
Estimated Delivery: 5–10 days.
- SCOTLAND:
Duties & Taxes: Same as the UK (VAT and potential import duties).
Estimated Delivery: 5–10 days.
Americas
- UNITED STATES:
Duties & Taxes: Low to no duties for sports goods; state taxes may apply.
Estimated Delivery: 7–14 days.
- WEST INDIES (e.g., Trinidad & Tobago, Barbados):
Duties & Taxes: Varies by island, typically 15–30% of product value.
Estimated Delivery: 10–15 days.
Oceania
- NEW ZEALAND:
Duties & Taxes: Goods under NZD $1,000 are usually tax-free; above this, GST (15%) applies.
Estimated Delivery: 5–10 days.
Africa
- SOUTH AFRICA:
Duties & Taxes: Import VAT of 15% applies, plus potential customs duties.
Estimated Delivery: 10–15 days.
Note:
The above estimates are for reference only. Customs clearance times and fees may vary based on your local regulations. For exact details, we recommend contacting your country’s customs office or using an online duty calculator.
Helpful Tips for a Smooth Experience
- Research your country’s import rules before placing an order.
- Use an online duty calculator to estimate any extra fees.
- Double-check your shipping and contact details at checkout.
- Keep an eye on your tracking link to monitor your package’s progress.
Need More Help?
If you have any questions or concerns about international orders, we’re here to assist! Contact us at [insert your email/phone number] or use the live chat option on our website.