Shipping policy
Shipping Policy
This Shipping Policy applies to all orders placed through the Cooper Cricket website or workshop, including custom products, repairs, and standard retail items.
Order processing
Orders are processed during business days only.
Processing times vary depending on the product purchased, including whether the item is a stock product, custom-made product, or repair.
Orders are not dispatched until payment has been received in full.
Production and preparation time
Many Cooper Cricket products are custom-made or require workshop preparation.
Production and preparation timeframes are estimates only and are provided as a guide. They are not guarantees.
Delays may occur due to workload, material availability, quality control, or unforeseen circumstances.
Shipping timeframes
Shipping timeframes provided at checkout or elsewhere on the website are estimates only.
Delivery times may be affected by factors outside our control, including:
• Courier delays
• Peak shipping periods
• Weather events
• Customs processing for international orders
Cooper Cricket is not responsible for delays caused by third-party carriers.
Shipping costs
Shipping costs are calculated at checkout unless otherwise stated.
Any additional charges incurred after dispatch, including duties, taxes, or import fees, are the responsibility of the customer unless required otherwise under Australian Consumer Law.
Risk and delivery
Risk in goods passes to the customer once the order has been dispatched, subject to Australian Consumer Law.
Ownership of goods passes to the customer upon receipt of payment in full.
Incorrect or incomplete addresses
Customers are responsible for providing accurate and complete shipping information.
Cooper Cricket is not responsible for delays, losses, or additional costs resulting from incorrect or incomplete address details provided at checkout.
Lost or delayed parcels
If a parcel is delayed or appears lost, we will assist with lodging an enquiry with the carrier where possible.
Cooper Cricket is not liable for lost parcels once they are in the carrier’s possession, except where required under Australian Consumer Law.
International shipping
International orders may be subject to customs clearance procedures and import charges.
Customs duties, taxes, and import fees are the responsibility of the customer and are not refundable.
International shipping timeframes are estimates only and may vary significantly.
Click and collect
Where click and collect is offered, customers will be notified when their order is ready for collection.
Orders must be collected within a reasonable timeframe after notification.
Shipping enquiries and contact
If you have questions about shipping or delivery, please contact us.
• Email: info@coopercricket.com.au
• Phone: 07 3267 0936
• Address: 1 Axford Street, Northgate QLD 4013, Australia
Please include your order number when contacting us regarding shipping enquiries.