PRIVACY AND COMMUNICATIONS
At Cooper Cricket, we believe in being upfront about how we communicate with you and how we use your information. This page explains, in plain language, how we handle email sign-ups, marketing communications, giveaways, and customer contact.
This page is provided as a summary and explanation. Our full legal Privacy Policy is available here and should be read alongside this page.
OUR APPROACH
We only collect information that is necessary to:
Process orders
Communicate with customers
Run our business effectively
Share relevant updates, offers, and information
We do not sell personal information, and we do not trade data with unrelated third parties.
Email Sign-Ups and Marketing Communications
When you enter your email address on our website, you may receive communications from Cooper Cricket, including:
Product updates
News and stories from the workshop
Special offers or promotions
Giveaway announcements
We use an email marketing platform, currently Klaviyo, to manage email subscriptions and communications.
You can unsubscribe from marketing emails at any time using the unsubscribe link included in every email. If you unsubscribe, you may still receive non-marketing emails related to orders, repairs, or customer service enquiries.
We comply with the Spam Act 2003, and where required by law, marketing emails are sent only with consent.
GIVEAWAYS AND PROMOTIONS
From time to time, we run giveaways or promotional campaigns.
If you enter a giveaway, we may collect:
Your name
Your email address
Basic entry or engagement information required to manage the giveaway
This information is used to:
Manage giveaway entries
Contact winners
Communicate related promotional information
Entering a giveaway may result in you receiving emails from Cooper Cricket. You can unsubscribe at any time, and doing so will not affect the outcome of a giveaway you have already entered.
Giveaway data is not sold or shared with unrelated third parties.
ORDERS, ENQUIRIES AND AFTER SALES COMMUNICATION
If you place an order, request a repair, or contact us, we will use your information to:
Process and fulfil your order
Communicate about production, repairs, shipping, or warranty
Provide customer support
These communications are considered necessary service communications and are not marketing emails.
COOKIES AND WEBSITE ANALYTICS
Our website uses cookies and similar technologies to:
Improve website performance and usability
Understand how visitors interact with the site
Measure the effectiveness of marketing and content
You can control cookie settings through your browser. Disabling cookies may affect some site functionality.
THIRD PARTY PLATFORMS
To operate our business, we use trusted third-party platforms, including:
Shopify for e-commerce and payments
Klaviyo for email communications
Analytics and website performance tools
These platforms may process personal information on our behalf in accordance with their own privacy policies and applicable laws.
HOW THIS PAGE RELATES TO OUR PRIVACY POLICY
This page is intended to explain our approach in clear language.
Our Privacy Policy is the formal legal document that governs how personal information is collected, stored, and processed, including information handled by Shopify and its related services.
If there is any inconsistency, the Privacy Policy takes precedence.
YOUR CHOICES
You are always in control of your information.
You can:
Unsubscribe from marketing emails at any time
Contact us to ask how your information is used
Request access to or correction of your personal information
CONTACT US
If you have any questions about privacy, communications, or how your information is handled, you can contact us directly.
Email: info@coopercricket.com.au
Phone: 07 3267 0936
Address: 1 Axford Street, Northgate QLD 4013, Australia
FINAL NOTE
We build cricket bats in our workshop, and we treat customer information with the same care and respect. Clear communication and trust matter to us, both on and off the field.