Frequently asked questions

Every Cooper Cricket bat is made from start to finish in our Brisbane workshop at 1 Axford Street, Northgate. We use Players Grade and Grade 1, 2 and 3 genuine English willow, plus poplar clefts for our indoor bats.

Custom bats are made to order. Build time is typically 10 to 14 days, and we confirm timing with you when you order.

A Custom bat is built to your exact spec in the bat builder: shape, weight, handle, grade and finish. A Standard bat is the same shape made to a standard weight range, ready to buy off the shelf.

Ultimate (Players grade), Elite (Grade 1), Supreme (Grade 2) and Performance (select English willow). Higher grades have straighter, more numerous grains. Every grade is pressed and finished with the same care.

Cricket bats carry a 12-month manufacturing warranty and soft goods (gloves and pads) 6 months. Impact damage, misuse and normal wear are not covered. If something does not seem right, talk to us and we will sort it out.

Yes. Natural willow bats must be knocked in before match use to harden the surface and reduce the risk of cracking. We can knock your bat in for you, or guide you through doing it yourself.

Yes. We repair, restore and re-balance cricket bats of every brand, from club bats to match bats. See the full price list on our Repairs page.

Standard repair turnaround is a guaranteed 10 days from when we receive your bat, and if we do not have it done within 10 days the standard repair is free. Often quicker. Need it back faster? Jump the Queue from +$70 per bat (not available on grafts or delamination repairs, which need curing time).

Knock it in before use, keep it lightly oiled, store it somewhere dry and away from heat, and strike from the middle. Avoid yorker-length deliveries on the toe and bowling-machine balls, which are hard on any bat.

Yes, we ship across Australia and internationally. Shipping is free on orders over $100; under that it is calculated at checkout.

Custom and made-to-order bats are built to your spec, so they cannot be returned unless faulty. For other items, your rights under Australian Consumer Law apply and our Refund Policy has the details.

Yes, from elite and professional players to grassroots cricketers. See our Sponsorship page for how it works and how to apply.